Be sure to read the rules of bookings and accommodation. When checking in, we assume that you are familiar with them and agree to fully comply to them. This rule book regulates the rights and relations between the guest and the agency and serves as a relevant document in case of dispute.
These instructions and conditions of booking and other arrangements from the offer of the Travel agency Calista, OIB:49923872091 headquartered at: Josip Jelačić Square 19, Primošten ID CODE: HR-AB-22-15010007645 (hereinafter the agency) are an integral part of the Agreement or Voucher concluded between the Calista agency and the booking contractor (hereinafter: guest). When checking in, it is understood that the customer is fully aware of this agreement and will comply with it.
Booking accommodation offered by agencies Calista can be done via the website, personally at our office, phone, fax or other means of remote communication or with other authorized agents of the agency. By confirming the reservation through depositing an advance payment, signing the contract, voucher or application, or dictating the number of one’s credit card by way of remote communication, the client enters into a legal relationship with the agency Calista, and confirms that he is familiar with these General Terms and Conditions, and that he fully accepts them. In this way, everything stated in the General Terms and Conditions becomes legally binding both for the guest as well as for the Calista agency. The guest is required to submit all personal data which are needed for the booking.
Agency Calista guarantees the authenticity of image files and data related to the characteristics of the accommodation we offer, as well as the credibility of prices and conditions under which they are offered. The agency is obliged to provide the guest with the accommodation in the booked accommodation units in the period reserved, except in the case of exceptional circumstances (war, riots, strikes, epidemics, sanitary problems, natural disasters, etc.).
To confirm the requested booking, the guest makes an advance payment varying from 10% to 100%, depending on the accommodation unit and the number of nights. The remaining amount, up to the total value of the package, is to be paid during the stay and not later than the day before leaving the accommodation at the agency Calista, in kuna, Euro or with credit / debit cards at the price list of the provider. Upon payment of the booking, the customer confirms that he is completely familiar with all the conditions under which a particular accommodation unit is offered. Upon the payment of the booking, the agreement becomes legally binding for both the client and the agency.
Prices published on the site www.calista.hr vary from unit to unit, and are shown next to every accommodation unit. The prices include: daily rental of the units, attendant costs in the usual ratio of consumption (electricity, water, gas) and weekly change of bed linen and towels. All listed prices are for stays longer than three nights. If the stay is shorter than four nights prices are increased by 30%. The prices of accommodation are listed in Euros. Payment is done in our office, exclusively in Kuna, Euro or credit / debit cards. The Agency reserves the right to change the prices in case of price change by service providers. If the prices of units change after the guest made an inquiry and before the deposit payment, the agency is required to send a new bill immediately upon informing the customer about it, and with his consent, if the guest agrees to this. In cases of significant increase of the Euro against the dollar, the agency has the right to modify the prices of accommodation according to the new situation in the market. The agency can then no longer guarantee the price concluded for advance payment and confirmation of the booking. The rates listed in our offers and programs are based on the contract with the owner and our partners and do not necessarily match the rates stated on the spot in the house where the customer resides, and any difference in price cannot be subject to complaint.
The agency is not responsible for the theft of luggage or valuables in the accommodation unit. Lost or stolen property is reported to the host and the local police department.
Our prices do not include travel insurance for the risk of traveling and for the entire stay in the accommodation unit. We recommend you to arrange your travel insurance through your insurance company.
The agency shall ensure the services and select those service providers with sound business practices, with due care of a proper businessman and will protect the the rights and interests of the guest according to accepted practices in tourism. The Agency is responsible for ensuring that the client receives all the services, and is accountable to the traveler for any possible unfulfilled yet booked services or part of the service. The Agency will not be responsible in case of changes and default services caused by an event outside of our control.
A guest has to:
Every guest - contractor has a right to complain if the contracted service was not provided. If the contracted services were incomplete or unsatisfactory, the customer may require compensation by filing a written complaint.The procedure for making a complaint:
- If the guest is not satisfied with the condition he finds, he must inform the agency immediately upon the arrival of the reasons about the reasons of his dissatisfaction. In the case that the customer is unable to contact the agency, the guest can complain about inadequate services to the service provider. The guest is obliged to cooperate with the agency representative and the service provider in good faith to resolve the problem. If the customer refuses to accept the solution that corresponds to the reserved and paid services, the agency will not accept subsequent complaint and will not consider itself obliged to respond to it.
- If the guest is not satisfied with the condition, and leaves the building to find new accommodation on his own, provided that he does not provide the possibility for the agency to resolve the cause of his discontent or to possibly find another accommodation, the guest cannot request a refund or compensation for damages, notwithstanding the fact if his reasons were justified or not. If the valid complaint cannot be resolved, the agency is obliged to find alternative accommodation. The highest compensation can exceed the cost of services, and cannot include services already provided or the total amount. This excludes the guest's right to the compensation of immaterial damage.
Privacy statement serves us for protection of privacy of our users. In case you decide to use some of our services, it is necessary to leave the requested personal information in order to complete your reservation and to lease the required service. Your personal information will remain protected to the maximum and will be used exclusively to process the requested service. We emphasize that we collect only those information that we need to complete our procedure of booking the services, and that in this process we are using only the information we receive from you. Calista travel agency can reveal personal information only in the event that it is required by law or court decision, and if there is a need to protect personal safety of our users or the public.
The Traveler and the Agency will try to settle possible law suits in the application of the Agreement by a mutual agreement. If this cannot be applied, then the case will be brought to the competent court in Trogir and the applicable law will be Croatian law.
By confirming the reservation and paying in advance, the guest entirely accepts the program and the conditions of providing accommodation in private capacities of physical persons.